Faqs

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FAQs

FAQs

Product

Are Femelia pads thoughtfully designed?

All Femelia period products feature a mix of heavy and light flow pads to provide the perfect balance of comfort and protection.
Do the pads vary in length?

Absolutely! Femelia offers pads in sizes that cater to different needs. Our heavy flow pads are 320mm long, while our light flow pads measure 280mm.
What materials are used in your packaging?

Unlike brands that rely on low-micron plastic for pad packaging, we use FSC-certified paper. This certification from the Forest Stewardship Council® ensures our materials are sourced responsibly, supporting sustainable forest management and protecting the ecosystems and communities that rely on them.

Shipping

What is the shipping time for Femelia?

Orders usually ship within 5-7 business days. If you need your order sooner, please contact us, and our team will do their best to assist you.

Returns & Cancellations

How does your return policy work?

We’d be disappointed if Femelia didn’t bring a little extra joy to your day! Since our products are personal care items, we’re unable to accept returns or exchanges. However, please share the reason for your request with us, and our team will be happy to look into it.
What should I do if the item I received is damaged or faulty?

We sincerely apologize for the inconvenience you’ve experienced. If this happens or has already happened, please get in touch with our team, and we’ll promptly replace the product at no additional cost.
What should I do if I’m not available to receive the package?

Don’t worry, our team is here to help. Contact us at femelia998@gmail.com
What should I do if I cancel my order but haven’t received a refund?

If that happens, please contact us at femelia998@gmail.com and we’ll work quickly to resolve the issue.
How does your order cancellation policy work?

You can cancel your order only if it hasn’t been shipped yet. Simply contact us at femelia998@gmail.com to proceed.

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